Thank you for shopping at Pool Cues Plus! 

We specialize in high quality Billiards, Darts and Game Room products that league players and enthusiasts would be happy to own and use.  We offer free shipping on all orders over $100 and a 110% low price guarantee.  Our customers enjoy fast shipping times and friendly service.

Email:  Sales@PoolCuesPlus.com

Frequently Asked Questions:

How much does shipping cost?

We offer free ground shipping to anywhere in the continental United States on all orders over $100.  Orders $100 and under that are shipped within the continental United States are charged a flat shipping and handling fee of only $6.00.  For shipping rates to Alaska or Hawaii addresses, please send us an email at sales@PoolCuesPlus.com and include the city and zip code where you would like your order shipped and the items(s) you are interested in.

Do you ship to APO/FPO addresses?

We do not currently accept orders shipped to an APO or FPO address due to the fact that order tracking and delivery confirmation is unavailable to these addresses. 

Will I be charged sales tax?

We are required to charge sales tax on orders that are being shipped to Utah only.  All other orders will not be charged sales tax.

When will my order by shipped?

Most in stock items are shipped within 1-3 business days.  Any variations to this will be stated in the item description.  If there is a delay in processing your order for any reason, we will contact you.  After the product leaves the warehouse, Standard UPS or USPS Ground shipping times apply, which, depending on your location and the volume being handled by the carrier at the time, is from one to six business days.  Please allow for longer order processing and shipping times during busy shopping seasons such as Christmas.  If you have any specific questions about shipping methods and times, please contact us at sales@PoolCuesPlus.com.

Do you have a low-price guarantee?

We offer a 110% Low Price Guarantee.  For details Click Here.

Do you offer volume discounts?

Yes!  Our store can be a great source for promotional items, corporate incentives, and more.  If you are interested in purchasing in volume, please email us at sales@PoolCuesPlus.com for a price quote.

Do your products have warrantees?

We only offer high quality products in our store.  All products are backed by warrantees by the respective manufacturer.

Do you accept international orders?

No.  We do not currently accept international orders.

What is your Return Policy?

We want to make sure you are a happy customer! If you decide after your purchase that you are unsatisfied with it for any reason, you can return it within 10 days for a refund of the purchase price minus a 15% restocking fee and actual shipping. Please note that item must be in new condition. Cues must not be chalked.

What should I do if my order is damaged in shipping?

Although it seldom happens, freight damage does occasionally occur.  If you receive an item that has been damaged in transit, please contact us within 48 hours of delivery.  We will need to know your order number, the item that was damaged, and a description of the damage.  We will file a claim with the proper shipping carrier and promptly send a replacement to you.

What forms of payment do you accept?

Credit Cards:  VISA, MasterCard, American Express.

Money Order / Cashiers Check:  Make payable to PoolCuesPlus.com.  Be sure to include your name, shipping address, phone number and the item number and description of the item(s) you are purchasing.  Please be sure to check the payment amount for accuracy and add $6 for shipping if your order is $100 or less.  Please mail to the address at the bottom of this page.

Mailing Address:

PoolCuesPlus.com

1733 Centennial Dr.

St. George, UT 84770